Privacy Policy

1. Introduction

truckhandel.ch ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform.

We comply with the General Data Protection Regulation (GDPR) and Swiss Federal Data Protection Act (FADP), ensuring your data is handled with the utmost care and respect.

2. Information We Collect

Personal Information

We collect the following personal information:

• Account Information: Name, email address, phone number, company name, postal address
• Listing Information: Vehicle details, specifications, pricing, images, and descriptions
• Payment Information: Billing address, payment method (processed securely via Saferpay)
• Communication Data: Messages, inquiries, support tickets, and feedback
• Behavioral Data: Browsing activity, search queries, and viewing history

Automatically Collected Data

• IP address and device identifiers
• Browser type, operating system, and device type
• Pages visited, time spent on each page, and referral source
• Cookies and similar tracking technologies
• Analytics and performance data via Azure Application Insights

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform and services
• Process transactions and send transaction-related communications
• Send marketing emails, newsletters, and promotional materials (with your consent)
• Respond to your inquiries and provide customer support
• Monitor and analyze platform performance and usage trends
• Prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our Terms of Service
• Improve and personalize your user experience

4. How We Share Your Data

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

• Service Providers: Saferpay (payments), Auth0 (authentication), Azure (infrastructure), SendGrid (email)
• Buyers & Sellers: Contact information shared only when you initiate communication
• Legal Compliance: When required by law, court orders, or government requests
• Business Transfers: In case of merger, acquisition, or asset sale

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• End-to-end encryption for sensitive communications
• Secure authentication with Auth0 multi-factor authentication (MFA)
• Regular security audits and penetration testing
• Azure security services including firewalls and intrusion detection
• Strict access controls and role-based permissions

Note: We do not store payment card data on our servers. All payment processing is handled by Saferpay in compliance with PCI SAQ-A standards.

6. Your Rights (GDPR & FADP)

Under GDPR and Swiss data protection law, you have the following rights:

• Right of Access: Request a copy of your personal data we hold
• Right to Correction: Request we correct inaccurate or incomplete data
• Right to Deletion: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Opt-out of marketing communications and profiling
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us at privacy@truckhandel.ch .

7. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze platform usage.

• Essential Cookies: Required for platform functionality and security
• Functional Cookies: Remember your preferences and settings
• Analytical Cookies: Track how you use our platform (Google Analytics, Azure Insights)
• Marketing Cookies: Used for personalized advertising (opt-in)

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, except where longer retention is required by law:

• Account Data: Retained while your account is active; deleted upon request unless legal holds apply
• Transaction Data: Retained for 7 years (tax and accounting compliance)
• Marketing Preferences: Retained until you unsubscribe
• Support Records: Retained for 2 years

9. Third-Party Services

Our platform integrates with third-party services. We are not responsible for their privacy practices. Please review their privacy policies:

• Auth0: Authentication provider
• Saferpay: Payment processor (PCI SAQ-A compliant)
• Azure Services: Cloud infrastructure and analytics
• SendGrid: Email delivery service

10. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal information, we will promptly delete such data.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any material changes will be communicated via email or a prominent notice on our platform. Your continued use of our services constitutes acceptance of the updated policy.